We strive to provide our customer with high-quality e-cigarette, but the item you received might not perform as expected by the time it's delivered or after a time for reasons beyond our control. In such cases, you may contact us and ask for a replacement or a refund. Please do use them first to see whether they can work well when you receive your order.

7 Days Money Back Guarantee
We have a 7-day-money-back guarantee on all our products (excluding prefilled cartridges, e-juice and all clearance items) from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual shipping fees already incurred. Please note that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from the refund. Hope you can understand. 

3 Months Warranty
We have certain guarantee period for our products from the date of delivery, batteries and MODs usually come with 3 or 6 months warranty, please check the Guarantee section in item description carefully.